overview

Knest Project Overview

Introduction

The Knest Project is an on-demand home services solution designed to connect customers with verified service contractors through a structured booking, payment, assignment, and job completion process.

The project provides a complete ecosystem that supports the entire service lifecycle, from customer registration and booking to contractor onboarding, job execution, payment management, reviews, and administrative oversight. It is designed with scalability, security, and operational efficiency in mind, allowing future expansion into additional service categories and regions.

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System Components

The Knest Project consists of three primary components:

Customer Mobile Application

The customer mobile application enables users to:

Create and manage an account
Add and manage service addresses
Browse available services
Request a cleaning service
Provide property and service details
Receive an estimated service price
Make payment before the service begins
Track the status of a booking
View contractor information
Confirm job completion
Rate and review completed services
View booking history and invoices

Contractor Platform

Contractors complete their registration and onboarding through the Knest website.

The onboarding process includes:

Account registration
Email verification
Personal information
Contact information
Identity verification
Service category selection
Service area selection
Availability setup
Required document submission
Administrative review and approval

Once approved, contractors access the Contractor Mobile Application to:

Manage availability
Receive job requests
Accept or decline assignments
View customer and booking details
Navigate to the service location
Confirm arrival
Verify the actual scope of work
Request price adjustments when required
Update job progress
View earnings and payout history

Administrative Platform

The administrative platform provides centralized management of the entire Knest Project.

Administrators can manage:

Customers
Contractors
Contractor applications
Identity and document verification
Services and service categories
Pricing configuration
Bookings
Contractor assignments
Payments
Contractor payouts
Reviews and ratings
Notifications
Reports
General project configuration

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Core Service Workflow

The standard service workflow is as follows:

A customer selects a cleaning service.
The customer provides the required service and property details.
The project calculates an estimated service price.
The customer pays the estimated amount during booking.
An eligible contractor is assigned to the booking.
The contractor goes to the service location.
The contractor verifies the actual scope of work.
If the scope has changed, the price is adjusted through an additional payment or refund.
The contractor completes the service.
The contractor marks the booking as completed.
The customer confirms successful completion.
The contractor becomes eligible for payment.
Knest processes the contractor payout.
The customer may leave a rating and review.

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Contractor Eligibility

Before receiving booking requests, a contractor must satisfy the project’s eligibility requirements.

These include:

Approved contractor account
Verified identity
Active account status
Available for work
Qualified for the requested service
Located within the supported service area
Valid required documents
Valid insurance where applicable
Successful background verification where applicable
No active suspension or account restrictions

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Project Objectives

The Knest Project is designed to:

Deliver a simple and intuitive customer booking experience
Provide a structured contractor onboarding and verification process
Match customers with qualified contractors
Collect and manage secure online payments
Support controlled contractor payouts after successful service completion
Provide transparent booking and job status tracking
Give administrators complete operational oversight