admin-platform
Administrative Platform
Overview
The Administrative Platform serves as the central management system for the Knest Project. It provides administrators with the tools required to manage users, bookings, services, payments, and overall project operations.
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Customer Management
Administrators can:
- View customer accounts
- Manage customer information
- View booking history
- Suspend or reactivate accounts
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Contractor Management
Administrators can:
- Review contractor applications
- Approve or reject onboarding requests
- Verify submitted documents
- Manage contractor profiles
- Suspend or reactivate contractors
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Booking Management
Administrators can:
- View all bookings
- Assign contractors
- Update booking status
- Handle cancellations
- Monitor booking progress
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Service Management
Administrators can:
- Manage service categories
- Configure pricing
- Enable or disable services
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Payment Management
Administrators can:
- View customer payments
- Process refunds
- Manage contractor payouts
- Monitor payment status
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Reports
The platform provides reports for:
- Bookings
- Customers
- Contractors
- Revenue
- Payouts
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Notifications
Administrators can manage system notifications sent to customers and contractors.
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Objectives
The Administrative Platform is designed to:
- Centralize project management
- Maintain operational oversight
- Improve service quality
- Support efficient day-to-day operations
- Provide reporting and analytics